Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems

The paper develops a conceptual framework to study the constructs of information technology (IT)-supported value co-creation and co-destruction through shared processes social interaction resource integration as mediated by IT embedded in interactive formation practices. In particular, elements are identified, role is discussed. We conduct systematic literature review analyze data using service system perspective. Our research contributes identifying value-creating phenomena enabled from perspective presenting agenda for further studies.